Yesterday, we posted about the discontinuation of the Galaxy Note7 permanently. Samsung Malaysia today has issued an official media statement regarding to the Galaxy Note7 case. Here’s the official media statement:
SAMSUNG GALAXY NOTE7 PRE-ORDER OWNERS TO GET FULL REFUND OR EXCHANGE TO ANOTHER SAMSUNG DEVICE
With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7 edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.
The pre-order owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail partners respectively on the details of the refund or exchange program.
For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.
The pre-order owners will have two options to choose — get a full refund or exchange to the Galaxy S7 edge. Do note that this offer only available for those who pre-ordered the Galaxy Note7 back in August, you’ll need to return the Galaxy Note7 in order to get a full refund or exchange to the Galaxy S7 edge.