Samsung Reveals Cause of Galaxy Note7 Incidents

We all know what happened to the Samsung Galaxy Note7 last year, indeed it was one of the big stories in 2016. Following several months of in-depth investigations, the company finally revealed the cause of the Note7 incidents, as well as taking measures to prevent a recurrence during a press conference held in Seoul, Korea.

DJ Koh, President of Mobile Communications Business, Samsung Electronics, shared detailed results of the investigation and expressed his sincere apology and gratitude to Galaxy Note7 customers, mobile operators, retail and distribution partners and business partners for their patience and continued support.

So, what really cause the Galaxy Note7 to catch fire? Samsung revealed that both original and replacement units caught fire were because of its batteries — Battery A for original unit and Battery B for the replacement unit.

The Battery A caught fire was due to its electrodes incorrectly positioned and thus causing a short circuit.

As for the Battery B, which is the replacement battery, was because of an “abnormal weld spot” and led to an internal short circuit.

So, what’s next? The company implemented a broad range of internal quality and safety processes to further enhance product safety including additional protocols such as the multi-layer safety measures and 8-Point Battery Safety Check. Additionally, the company also formed a Battery Advisory Group of external advisers, academic and research experts to ensure it maintains a clear and objective perspective on battery safety and innovation.

Well, hopefully the same incidents won’t happen again. For more information, kindly head over to the official website here.

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